1. Withdraw WhatsApp permission immediately
Open the Ortho Copilot patient portal, choose WhatsApp preferences, and withdraw each communication purpose you no longer permit. You may also ask the treating hospital to withdraw it. This stops new proactive messages for that purpose; it does not erase clinical or audit records that the hospital must retain.
2. Request account-data deletion
Email support@orthoscribe.in with the subject “Ortho Copilot data deletion request”. Include the account email or WhatsApp phone number, the hospital or clinic name, your relationship to the patient, and the categories of data you want deleted. Do not email medical records, passwords, one-time codes, or access tokens.
3. Identity and hospital confirmation
We will acknowledge the request and may ask for information needed to verify identity and authority. When a hospital controls the clinical record, we will coordinate with it before deleting, returning, or restricting data. A caregiver cannot delete a patient’s record without verified authority.
4. What is deleted or retained
Subject to verification and applicable obligations, we delete or de-identify removable account profiles, integration credentials, communication preferences, and service data. Clinical records, consent history, security logs, billing records, message-delivery evidence, and legal holds may be retained when required by the hospital, contract, law, patient safety, fraud prevention, or dispute resolution. Retained data is restricted to the permitted purpose and deleted when that duty ends.
5. Meta or Facebook connection removal
Removing Ortho Copilot from your Meta business settings stops future access granted through that connection. To request deletion of data we previously received through Meta, follow the email process above. Meta may retain information under its own policies, so review your Meta and WhatsApp account settings separately.
6. Completion
We aim to complete verified requests within 30 days, or notify you when the hospital’s instructions, legal retention, request complexity, or local law requires more time. We will confirm the action taken and explain any information that cannot yet be deleted.